The budget is in, the need is identified, you have rummaged through all the spec sheets, and you have found the perfect fit – or have you? Here are seven questions you need to ask your salesperson before making a large equipment purchase.
It seems obvious, but low volume manufacturers manage supply chains with constant price fluctuations. If you have been looking at a product for a while, make sure to check that the price has not shifted. A single obsolete component or raw material price fluctuation might make you go back to management to ask for more money.
- Cost of Ownership?
If you think just a current purchase price is enough, you may not be prepared to submit that quote just yet! Low volume capital equipment utilizes custom or specialized parts that are subject to degradation and must be replaced. A well-planned proposal will address these concerns with noted ownership cost estimates and replacement part lists.
Sure, you read the spec sheet, but is this vendor really telling you the whole story? Most capital equipment vendors offer demonstrations for functionality of their products, usually free of charge, prior to a purchase order. Explore your vendor’s offer and get some real results before cutting the check!
- Service and Support?
The equipment is installed and all is well… for a time. Now parts are breaking and staff members are coming to you with strange new processes. Does your vendor have systems in place to support billable hours for repair and new applications? If this is not asked before a Purchase Order is released you could be on your own with an expensive paperweight.
Location is everything and in today’s global economy, you can never be sure where your product is made and where your support is coming from. Make sure your product is manufactured in a location known for quality and that you arrange a purchase for the correct place! By the way, where are your support staff located?
- Product Life Cycle?
Are you buying a lemon? Make sure to find out how the product is selling and what the vendor’s current plans are for development and obsolescence. If your vendor discontinues your product a week after it is delivered because you are the only one who bought it – management will notice.
- Lead Time?
The number one reason vendors get turned away at the final stage is because the buyer did not ask this basic question – when can you deliver? Low volume manufacturers can be backed up with multiple orders or experiencing a material shortage. If fast delivery is a requirement, make sure your salesperson knows that from the start!
Now you know the questions, check out www.tohotechnology.com and contact one of our professional sales staff for our answers!